Product Support Representative (#PSR 001)
Location: Southern Ontario · Posted on January 2, 2017
We design and manufacture the most productive, specialized harvesting equipment in the world. We are committed to innovative & unique solutions that deliver maximum value to our customers. Our reputation is driven by our quality, reliability and our passion for exceptional customer support through listening and responding.
We’re proud of our reputation in providing customers with quality equipment and take our position as The Harvesting Specialists seriously…because at the end of the day, our equipment helps producers harvest the crops that feed the world.
PURPOSE and SCOPE
Reporting to the Product Support Supervisor, this position investigates and troubleshoots customer concerns and recommends design or process improvements.
Education and Experience
Related University or College Degree, or equivalent experience.
A solid background in Mechanical, Hydraulic and Electrical systems.
Skills and Knowledge
Fluency in French and English is a requirement.
Familiar in the operation of farm machinery or a farm background.
Experience with Hay and Grain harvesting equipment.
Understanding of agricultural equipment.
Excellent verbal and written communication skills. Proficient in Microsoft Products including: Word, Excel, Outlook and PowerPoint.
Good interpersonal skills.
Excellent problem-solving skills.
Good planning and administration abilities.
Ability to work in both team and independently.
Travel is required 70% - 80% of the time. Valid passport required (must be able to cross Canadian US Border).
Must hold and maintain valid driver’s license.
This position will support our Ontario/Quebec territories.
The following are the main job responsibilities and priorities that this position must focus on, must achieve and must excel at:
Address customer concerns through investigation and troubleshooting.
Work with Product Support Supervisors, Product Support Specialists, Territory Sales Reps and Dealer Personnel to address technical issues.
Perform field demonstrations of new products.
Recommend design or process improvements.
Ensure service equipment is maintained and set for optimum field use.
This position will remain posted until filled.