Customer Service Representative (Winnipeg, MB or Red Deer, AB) 8 Month Term

Westward Parts Services Ltd. serves the Western Canadian agriculture markets from its facilities in Red Deer, Regina and Winnipeg. Westward is celebrating its 50t year of parts distribution service in 2023 and has an exciting and immediate opportunity for the right individual interested in growing their career in the agriculture industry.

PURPOSE and SCOPE:
Working as part of the Customer Service Team and along with other cross functional team members, this role is responsible for providing an enjoyable customer experience as the primary point of contact for our customers. This role is responsible to handle a large volume of inbound phone and email communications and customer orders. The ideal candidate for this role is highly customer focused and thrives in a fast-paced team environment.

RESPONSIBILITIES:

•    Deliver an enjoyable customer experience by following established customer service standards and processes
•    Respond to phone, online and/or fax orders from customers efficiently and accurately
•    Provide knowledge and assistance to customers on products, help to identify products, provide price quotations and expected delivery times
•    Confirm and process orders and update accounts payable information in the computer system
•    Provide customers with updates to seasonal programs or changes in policies as required
•    Work with customers and team members to find acceptable solutions to questions or concerns.
•    Track and trace packages with multiple carriers
•    Contribute to the strategic goals by creating a positive work environment that includes respect for others, open communication and a commitment to teamwork.
•    Participate in team meetings and take part in training and other learning opportunities to expand knowledge
•    Other responsibilities as required and/or as assigned by the Customer Service Manager
•    The standard schedule of work for this role is varied to accommodate the busy harvest season and may include the occasional weekend shift and/or alterations to the hours of operation

QUALIFICATIONS:

•    3+ years customer service experience within a parts sales, agriculture equipment industry, manufacturing, logistics or distribution warehouse is preferred.
•    Excellent understanding of agricultural parts and their application.
•    Detail oriented with the ability to work in a fast-paced environment.
•    Excellent verbal and written communication skills.
•    Ability to work in a team environment.
•    Excellent customer service, problem solving and conflict resolution skills.
•    Strong technical aptitude, parts background and able to read parts diagrams.
•    Exhibits a friendly, positive approach to providing to customer service experience.
•    Highly organized with excellent time management skills.
•    Knowledge of agricultural, plumbing, sprayer parts/liquid handling parts considered an asset.
•    Proficiency in all Microsoft Office programs and knowledge of JDE and ICE is an asset, but not necessary.
•    Willingness to learn and adapt to new products, processes and market conditions.