PURPOSE and SCOPE:

As a Harvest Support Representative for MacDon Industries, you will be provided an opportunity where you can travel the United States while expanding on your hands-on experience, during the custom wheat harvest to provide technical support to Custom Harvesters. This role will develop your customer service and communication skills as you work in a professional environment alongside others within the company to working with dealers or representatives externally.

This position is a 4-month term starting May 2025.

RESPONSIBILITIES:

• Acknowledge customer concerns and use diagnosis, troubleshooting and repair abilities to help resolve issues. • Work with the Product Support department to address and mitigate technical issues occurring in the field.
• Compile information and prepare reports of daily field activity to help the Product Support department with the quality of machine performance.
• Ensure that the service equipment is performing up to standards for optimum field use and conducting maintenance on the equipment when required.
• Maintain the quality of valuable tools, equipment and vehicles that are used during the custom wheat harvest.
• Other duties as assigned.

QUALIFICATIONS:

• University or College degree, or current student (internship), related to agriculture or engineering.
• Familiar in the operation of farm machinery is an asset.

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Skills & knowledge:

• Understanding of agricultural equipment and harvesting practices.
• Strong Mechanical, Hydraulic and Electrical troubleshooting skills.
• Ability to adapt and willing to learn in various situation.
• Good communication skills; oral and written.
• Proficient in Microsoft Windows and Office Software.
• Excellent problem solving skills.
• Good interpersonal skills. Good planning and administration abilities.
• Ability to work in a team or independently as required.
• Available to travel over extended periods of time (90% of the time). Able to travel through Canada and United States. Valid passport required.
• Must hold and maintain a valid driver’s license and be able to cross Canadian US border.