Westward Parts Services Ltd. serves the Canadian agriculture markets from its facilities in Red Deer, Regina and Winnipeg.  Westward is celebrating over 50 years of parts distribution service and has an exciting and immediate opportunity for the right individual interested in growing their career in the agriculture industry.

PURPOSE and SCOPE:

Working as part of the Customer Service Team, this role is to support the Customer Service Team to deliver the department targets, implement structured plans for development of the team and training new team members. The Senior Customer Service Representative will also be responsible to handle inbound phone and email communications and customer orders. The ideal candidate for this role is highly customer focused and thrives in a fast-paced team environment.

RESPONSIBILITIES:

•    Respond to phone, online and/or fax orders from customers efficiently and accurately. 
•    Provide knowledge and assistance to customers on products, help to identify products, provide price quotations and expected delivery times. 
•    Maintain a high level of knowledge and understanding of the products/services. 
•    Work with the Customer Service Manager to deliver continuous improvement for our customers.
•    Help support the team growth: responsible for ensuring the team is provided with the support / guidance / feedback to perform their role and meet daily targets.
•    To support team building and motivation that promote continuous performance improvement and adopt an effective approach to people management.
•    Deliver an enjoyable customer experience by following established customer service standards and processes.
•    Confirm and process orders and update accounts payable information in the computer system.
•    Provide customers with updates to seasonal programs or changes in policies as required.
•    Work with customers and team members to find acceptable solutions to questions or concerns. 
•    Contribute to the strategic goals by creating a positive work environment that includes respect for others, open communication, and a commitment to teamwork. 
•    Participate in team meetings and take part and lead team training sessions to expand product knowledge.
•    Other responsibilities as required and/or as assigned by the Customer Service Manager.
•    The standard schedule of work for this role is varied to accommodate the busy harvest season and may include the occasional weekend shift and/or alterations to the hours of operation.


QUALIFICATIONS:
•    Over 2+ years of experience in the ability to lead by example.
•    Previous experience in a parts sales, agriculture equipment industry, manufacturing, logistics or distribution warehouse is preferred.
•    Previous experience in customer service experience.
•    Excellent understanding of agricultural parts and their application.
•    Detail oriented with the ability to work in a fast-paced environment. 
•    Excellent verbal and written communication skills.
•    Strong technical aptitude, parts background and able to read parts diagrams.
•    Ability to work in a team environment.
•    Excellent customer service, problem solving and conflict resolution skills. 
•    Exhibits a friendly, positive approach to customer service experience. 
•    Highly organized with excellent time management skills.
•    Proficiency in all Microsoft Office programs and knowledge of JDE and ICE is an asset, but not necessary.
•    Willingness to learn and adapt to new products, processes and market conditions.

Jetzt bewerben

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Westward Parts - Senior Customer Service Representative (Winnipeg, MB)

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Standort
    • Canada
    Jetzt bewerben
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